FAQ's

Our physicians are medically trained, U.S. board-certified in their specialties, licensed, and credentialed. They hold bachelor's (B.A. or B.S) and Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degrees.

Our physician assistants are medically trained, NCCPA certified, licensed, and credentialed. They hold bachelor's (B.A. or B.S.) and Physician Assistant Studies (MPAS), Health Science (MHS) or Medical Science (MMSc) degrees.

Our nurse practitioners are medically trained, ANCC or AANP certified in their specialties, licensed and credentialed. They hold Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degrees.

Our behavioral health team of masters-level professionals includes experienced and accredited Licensed Professional Counselors, Licensed Clinical Social Workers, Licensed Marriage and Family Therapists, and equivalent licensed professionals.

All our providers undergo a rigorous credentialing process based upon guidelines set by the National Committee for Quality Assurance (NCQA). All our providers are licensed by the applicable licensing boards for the states in which they provide services.

Walmart Health Virtual Care helps address common medical and behavioral health issues. Walmart Health Virtual Care consultations can help treat many common medical conditions; however, a small number of cases may require an in-person visit for complete care.

Urgent Care: You can use our Urgent Care service line for non-emergency or low-acuity conditions that you would typically visit an urgent care, retail clinic or primary care provider for, such as the flu, a cold, allergies, strains, and sprains. See a list of the urgent care issues we treat.

Men's Health: Our Men's Health service line gives men a discreet and comfortable way to seek treatment for private health concerns such as ED, hair loss and skin issues.

Women's Health: The Women's Health service line gives women a safe, convenient, and confidential way to talk to a medical provider about skin issues, birth control, sexual health and more.

Talk Therapy/Teen Therapy: Our therapy lines can be used to address emotional and mental health concerns, such as depression or anxiety. See a full list of the behavioral health issues we treat. Teen therapy is for users aged 10-17 and talk therapy is for users 18+

Psychiatry: Walmart Health Virtual Care's psychiatry service line offers talk therapy, medication evaluations, and monitoring, and other treatments through the convenience of a virtual platform. Walmart Health Virtual Care's Psychiatry line is available to users 18+.

You should request a consultation in the state where you are physically located at the time of the visit. If a provider determines that a prescription is medically necessary, the prescription can be submitted to a local pharmacy of your choice.

es. Walmart Health Virtual Care offers scheduled appointments for our Virtual Primary Care, Men's/Women's Health, Talk Therapy, Teen Therapy and Psychiatry service lines. Patients must cancel a scheduled appointment at least 24 hours in advance of the session to receive a full refund. If the appointment is not canceled in advance, the patient may be responsible for a missed appointment fee.

Urgent Care visits are not scheduled in advance.

Patients can miss up to 40% of their session time and continue with their scheduled visit. Please note that the visit will end at the originally scheduled time and will not be extended if the patient is late. This does not apply to Urgent Care as these visits are not scheduled in advance.

We provide care for many of the most common health conditions that affect the body and the mind. You can review a list of frequently treated medical and mental health conditions on our site: What We Treat

Our therapists and psychiatry providers are available to speak with you about your condition and symptoms. They can help you identify the root cause of the issue, identify solutions for overcoming challenges, and potentially start you on a new regiment of medication (psychiatry providers only).

Yes! Our board-certified medical providers can usually treat multiple conditions per consultation. Please be advised that it is at the provider's discretion if he/she feels comfortable treating both conditions, and if in-person care is more appropriate.

Yes. Walmart Health Virtual Care providers can treat personal health issues like erectile dysfunction and hair loss in a safe, convenient, and confidential way through our Virtual Primary Care, Men's Health, and Women's Health service lines.

Getting started is free! If you access Walmart Health Virtual Care services through an employer or another member-based group, your visit cost is determined by the organization's specific plan.

Otherwise, the cost of an Urgent Care visit is $70 and a Men's Health visit or Women's Health visit is $67.

A Therapy or Teen-Therapy visit costs $85 for a 50-minute session.

A Psychiatry visit costs $229 for a 45-minute session, and $99 for a 15-minute follow-up session.

Walmart Health Virtual Care accepts payment from most FSA, HSA and HRA accounts, as well as personal debit and credit cards.

After you've registered, sign into your account and select “request a visit.” That's it! You can also call or chat with Walmart Health Virtual Care's Coordination team at 1-855-636-3669.

Our Care Coordination team is available to help 24/7/365 via call or chat.

You can request an urgent care visit 24/7/365.

The uninsured and underinsured people who have insurance, but their deductibles are so high they never meet them, and they are paying full price for medicine. With decades of relationships, partnerships and buying power, we have pooled our resources and are providing the lowest prices on medications in the country.

Yes, all generic medications are on our formulary.

Yes, you can begin using it immediately for home delivery, and at retail pharmacies 24 hours after you sign up.

Signing up is easy, it will only take a few moments to answer the required information. We can help you sign up.

Only your generic medications on the formulary are free with your monthly subscription.

Our pharmacists can help determine if there is an equivalent drug to help meet your medical needs. Or, you may obtain brand name medications through your retail pharmacy at a contracted cost.

We do offer over the counter medications through mail order at 50% or more off retail prices

Standard shipping is free. Expedited shipping is $44.95 for next day and $15.00 for second day. If you are purchasing over the counter medications only, shipping is $5.99

All family members must live at the same address. Shipping address can change depending upon circumstances.

Our pharmacist will contact your local pharmacy or physician and have your prescription transferred to us.

The quantity will be as per the doctor's order on the prescription. However, there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

Yes, we support 30 day and 90- day prescriptions. The most economical will be a 90-day supply!

There is no limit!

A digital member card will be available from the online portal to download or print after you enroll.

Your card will be available after you enroll.

Click on “Drug Search” located on the menu bar at the top or call our customer service.

Our pharmacists will reach out to your doctor to request a new prescription or refill.

By phone (800) 383-8316, e-scribe (npi#1356814529/ncpdp #36866675) or fax855-636-5473

Yes, present your membership card to your local pharmacy when filling covered acute medications.

Yes,expedited shipping is $44.95 for the next day and $15.00 for the second day.

Standard shipping time is 3-5 business days. Expedited shipping is also available, and is $44.95 for the next day and $15.00 for the second day.

Yes, we can ship to P.O. Box.

Yes, your delivery courier provides tracking information.

If the medication is not on the formulary, call customer service to see if we can special order the medication. Additionally, our pharmacists can help determine an equivalent drug to help meet your medication needs.

If your medication is damaged, give customer service a call and we assist you with the next steps to obtain your medication.

Yes, contact customer service.

Yes, your prescription can be mailed to America's Pharmacy Source, Customer Service, 947 W. Waterloo Akron, OH 44314.

At this time, we don't not offer automatic refills, however; we can set you up for SMS text reminders to remind you when your next refill is due.

Yes! Our medical and psychiatry providers can write prescriptions for medications when medically necessary and in compliance with Walmart Health Virtual Care's prescription policy and federal and state law. Walmart Health Virtual Care providers may also temporarily prescribe a refill for your maintenance medications. Please note that Walmart Health Virtual Care is not a replacement for your primary care physician, treating provider, or annual office checkup. Walmart Health Virtual Care is not an online pharmacy.

Any prescriptions written by Walmart Health Virtual Care providers will be electronically sent to a local pharmacy of your choice for purchase and pick-up.

Walmart Health Virtual Care providers do not prescribe narcotic pain relievers or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or State law. Review the DEA Controlled Substances Schedule if you are uncertain whether a particular medication is listed as a controlled substance.

When medically appropriate, Walmart Health Virtual Care providers can prescribe medications to treat your condition, which you can then receive from your local pharmacy. Some common medications that our providers prescribe include:

• Albuterol inhalers
• Antibiotics
• Birth control pills
• Eye drops for infections and allergies.
• Nasal sprays for infections and allergies
• Refills: Limited supply of oral medications for common conditions (e.g., anxiety, depression, cholesterol, diabetes, high blood pressure, thyroid)
• Topical antibiotics and steroid creams

Our providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it's prudent to see your treating physician in person. The decision to provide a prescription for a refill and the quantity of the prescription is at the sole discretion of the provider. Walmart Health Virtual Care Urgent Care providers will not start a new regimen of maintenance medication.

For refill prescriptions, Walmart Health Virtual Care providers will not change any aspect of the medication as prescribed by your treating physician. We require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle). The prescription must be current and reflect that the patient has taken the medication as prescribed within the last 30 days. For most prescriptions, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).

Walmart Health Virtual Care providers can electronically send prescriptions to verified pharmacies within the United States, including mail-order pharmacies. We are unable to send prescriptions to pharmacies outside the United States.

Walmart Health Virtual Care providers generally do not prescribe these items because they require monitoring, follow-up, and an in-person physical assessment.

Generally, birth control prescriptions are dependent on your medical history and the provider's assessment of the risks and benefits to you. If medically appropriate, Walmart Health Virtual Care providers can start you on a new birth control regimen with an initial 7-month prescription.

If you are currently taking birth control medication, a Walmart Health Virtual Care provider can discuss your health history and assess whether a refill is safe at this time, or whether it would be prudent to see a provider in person.

Yes! If necessary, Walmart Health Virtual Care providers may order lab tests for Virtual Primary Care, Men's and Women's Health, and Psychiatry patients. It is your responsibility to complete the lab tests and have the results sent to Walmart Health Virtual Care on time for the provider to review. Please note that our Urgent Care providers will not order lab tests.

Some states require a video connection for telehealth visits. Even where it is not required, we recommend a video connection to help our providers deliver the best possible care. When a provider can see you, she/he can better assess and monitor visual cues.

A video connection can be made using your computer's webcam or through the Walmart Health Virtual Care app. For full instructions on setting up an appointment, register or log into your account.

Urgent Care: Walmart Health Virtual Care users must be at least 18 years old or have a parent/guardian present at time of visit.

Men's Health and Women's Health: These service lines are available to users 18+.

Talk Therapy: Our Talk Therapy service line is available to users 18+.

Teen Therapy: Teen Therapy is available to users ages 10-17.

Psychiatry: Our Psychiatry service line is available to users 18+.

No, please create a separate profile for any children, dependents, or spouses. This ensures that each person has his/her own medical profile and record.

A valid email address is required to create your account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee.

Users must have a high-speed Internet connection.

Walmart Health Virtual Care works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads.

For video consultation, users must have a webcam or video-enabled mobile device.

JavaScript and Cookies should remain enabled.

Yes! Simply log into Walmart Health Virtual Care's patient portal to print or download your medical records. We store medical records as PDF documents, so they are easy to keep or share with your physician.

If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to request specific restrictions regarding disclosure of your protected health information, that also requires written and signed authorization. Please contact the Walmart Health Virtual Care Team at 855-636-3669 to assist you with any authorizations, restrictions, or privacy concerns.

Yes. Your Walmart Health Virtual Care provider can write a note excusing you from school or work for up to 14 days based on their evaluation and clinical judgment. We are unable to write work release notes which would specify temporary or permanent work restrictions based on illness or injury.

All data entered within our application is securely and privately stored. Your password and other important data are protected using encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.

Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. Walmart Health Virtual Care's data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.